Cayrus - World Of Finishing
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Delivery and return

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SHIPPING

All our orders are dispatched within 24 hours of cleared payment excluding weekends and bank holidays

Estimated standard delivery time is 3-5 working days however 90% of all orders are delivered before this.

In the unlikely event that our couriers fail to deliver within the estimated period Cayrus cannot be held responsible for delays on their part however if your order has not reached you within the expected time frame please call us to investigate on your behalf.

If orders are urgent, we recommend you select Express Delivery AND then call us to finalise this option. This will guarantee your delivery within 1-2 working days if order is placed before 11am on any working day. This service is via private courier.

Please contact us if you wish to discuss other delivery options

 

RETURNS

Returns on any items purchased from our auctions will be accepted with a full refund subject to the following conditions:

a. Returns must be completed within 14 days of delivery

b. The item(s) must be unopened in pristine condition as on arrival

c. The buyer is responsible for the cost of returning items. We are unable to refund any postage costs (except in the case of a faulty product)

d. In order to be entitled for a refund for any damaged or faulty items we MUST be contacted within 24 hours of receipt. Photographs of any damage must be sent to our office email found in the Contact Details box on this page. There is a limited time frame on delivery insurance.

e. Special order products or items cut to specification can be returned in the event of any damage or fault, in any other case, a restocking fee may apply.